Today was the last day to attend a very informational seminar "Behind the Scenes of the Five Star Quality Rating Program" presented by WHCA. The tour started in Eau Claire traveled to Appleton and ended in Brookfield, WI. There was great attendance at all of the locations. Many attendees were very interested in figuring out why they received the rating they did by the state surveyors. This class also focused on how to be proactive in improving a facility's survey score.
As there are three different sections to a state survey- health survey, staffing, and quality measures. Pat Boyer described to the audience how to calculate their scoring in each section by providing a case study and then giving the audience the time to try it on a worksheet.
After having time to work through sample problems the class was presented with more information to help make the best of a survey situation.
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